All too frequently we either hide from difficult people situations or confront them ineffectively. Good communication fails us and suddenly we are searching desperately for the right words, tact and know-how.

I offer a one to two-day seminar about learning how to have more powerful, polite and effective workplace conversations. Whether it’s the senior executive team or front line staff, we can all manage situations better, and this core programme can be adapted accordingly.

"Fighting fire with fire usually ends up in ashes and respectful considerate behaviour usually attracts like behaviour." – Abigail Van Buren

1. Basic elements:
   • Understanding distinctions between passive – aggressive – polite – powerful communication;
   • Learning to handle our assumptions, others' perceptions and our reactions;
   • Helpful/unhelpful words, good/bad timing, etc.
2. Ways of giving crucial feedback to an employee, the boss or a colleague
3. Strategies for coping with difficult behaviours
4. Cutting problems off at the pass, e.g. problems relating to use of technology and the written word
5. Helpful negotiation strategies and tips
6. Working with differences, e.g. personality styles, culture, etc.

To request more info on May/June courses now, please click here.