Paul's Resume_Title

One of New Zealand's most experienced conflict management and communication specialists.

Mediation areas of practice.

Crucial Workplace Conversations, New Seminars

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Eight myths about mediation

Hints for receiving and giving critical feedback

All the essential Dos and Don'ts of hard-to-have conversations:

Part one: Introduction to hard-to-have conversations

Part Two: Ten powerful ways to get your message across in hard-to-have conversations


Digby the biggest dog in the world_Title

Crucial workplace conversations

Here is a practical, proactive and low cost-way I can help people you work with deal with potentially difficult situations. You can choose from two seminars, which have both been very well received:

  • the TWO-DAY workshop with an in-depth focus on the "what-and-how" of crucial conversations (Wellington Wednesday–Thursday 2/3 November 2011)
  • the ONE-DAY format ideal for the busy person (Wellington Thursday February 16 2012)
  • Expressions of interests invited for a possible one-day course (Auckland Thursday March 16 2012).

Why attend these courses?

How many problems in your day-to-day work are aggravated and caused by poor interpersonal communication? How often are problems reacted to inappropriately or more often just left to fester?

When faced with stressful situations, we need more than good intentions. We must have a stock of easy-to-use, functional strategies.

These intensive workshops cover numerous practical techniques on how to constructively:

  • communicate without avoiding those crucial and 'hard-to-hear' messages
  • handle misunderstandings, impasses, conflicts and prickly personalities (including possibly yourself)
  • engage with those recurring challenging issues like reported bullying, unspoken tensions, low trust and lack of respect.

Who is the course for?

Previous programmes have been well received by frontline supervisors, managers from all levels, HR personnel, union organisers and lawyers. To optimise learning, post-course support will be available from your trainers. Participants will also be provided with comprehensive course notes.

In-house programmes

We also offer in-house programmes adapted to meet the particular requirements of your organisation. Contact Paul to discuss options.

The trainers

Paul Hutcheson (www.mediating.co.nz) and Ava Gibson (www.orbsolutions.co.nz) will run the workshops, drawing on a wealth of experience and insights about how to successfully handle difficult conversations. In total, they have handled more than 3000 mediations/facilitations.

Your investment:

Two-day programme $1050 plus GST
One-day programme $550 plus GST

To book and for a registration form:
Email: paul@mediating.co.nz or phone 04 977 1744, mobile 021 975 985.

Comments from previous courses

  • A very enjoyable and useful day. Love the mix of interaction with the sharing of your frontline experiences. Things like your ABCD and PSIS formulae will be very useful – Great atmosphere – enjoyed the workshop very much and learned heaps.
  • I previously thought this stuff could be a bit flaky but the down to earth strategies and tips were great.
  • Although some of this may be common sense it does not make it easy to deal with. To me it is a bit like CPR, something that needs to be done regularly to try to get it happening automatically in difficult situations.